Keep Cup

We hope you love your One Body merch! But if something isn’t quite right, we’re happy to help.

 

Returns & Exchanges: If your item isn’t what you expected, you can return or exchange it within 14 days—just make sure it’s unworn, unwashed, and in its original condition.

 

Refunds: If your item arrives damaged or faulty, please let us know within 7 days, and we’ll make it right with a refund or replacement.

 

How to Return: Just send us an email at info@onebodyhw.com.au with your order details, and we’ll guide you through the process. Please note that return shipping costs are on you.

We’re excited to get your order to you as soon as possible! Here’s what you need to know about shipping:

 

Local Delivery (Swan Hill Area): If you’re in Swan Hill, we’ll personally deliver your order to your door, no extra cost! We’ll be in touch to arrange a time.

 

Standard Shipping: We ship Australia-wide! Orders are processed within 2-3 business days and sent via standard delivery, which typically takes 3-7 business days depending on your location.

 

Shipping Costs: Shipping rates are calculated at checkout. Orders over $150 qualify for free shipping.

 

Order Tracking: Once your order is on its way, you’ll receive a tracking number via email.

 

Lost or Delayed Orders: If your order hasn’t arrived within the expected timeframe, please reach out to us via email and we’ll help sort it out.