Frequently Asked Questions

To learn how the Reformer Pilates Kiosk Pro virtual screen works, watch this informative video:
Watch the video here

You can cancel your booking up to 3 hours before the scheduled time. Late cancellations will incur a $10 fee. No shows will result in a fee of $15.

You can book up to 2 weeks in advance.

Yes, our space is available for private events and classes. Please contact us to discuss availability and pricing.

We have a strict no tailgating policy. If someone tailgates you, it will lead to the suspension of your membership. If your friend is a member and it happens by mistake, please text or call us at 0438 722 782.

Yes, memberships can be paused for the following reasons:

• Up to 4 weeks per year for travel or medical reasons.

• Up to 6 months for pregnancy or postpartum recovery.

Open your member app and log in if you're not already signed in. At the top center, you'll see a check-in button. Click on it, and as long as you're within 1.2 meters of the reader (located to the left of the door frame), you'll hear the door click open. Then, simply push to enter. Alternatively, if you have a fob, hold it directly against the door reader to unlock the door.

Yes, you must be 16 years or older to use our facilities.

All equipment is cleaned daily to ensure a high standard of hygiene. If you think the cleaning can be improved or notice something is dirty, please don’t hesitate to let us know.

If you forget your headphones, no worries! We have a pair available at each reformer for you to use. If you use them, please remember to wipe them down after. If the studio isn’t busy, you’re also welcome to play the class out loud, but please be mindful of other members.

Yes, there are parking spaces available across the road from the studio, as well as in the Woolworths carpark. Additionally, there is parking in front of NAB on McCallum St, Both parking areas are roughly within a 50-100 meter distance from the studio.

That’s no problem at all. All slot times are 1 hour to make it easier for the booking system, but if for example you only wanted to do a 15 minute class you’re more than welcome to choose that class. Please just make sure you’re finished on your reformer bed within your allocated time period ready for the person who is booked after you.

These things happen! You’ll still have access to the studio. Just select a shorter class duration to ensure you finish within your scheduled time slot and don’t hold up the next person.

We are committed to the safety of all members, with duress alarms, defibrillators in each space, and security cameras throughout the studio to ensure a secure and safe environment.

Unfortunately, you must book your class through the member app before arriving, as another member may have already reserved that time slot.

To reset the machine, press and hold the button on the bottom right of the back of the screen, then select restart. If this doesn’t resolve the issue, please call 0438 722 782.

If you experience any issues with equipment or facilities, please let us know immediately. You can call our support line at 0438 722 782 or reach out to us via the contact form on the website.